Secret Shopping is two fold, we provide both Shop the Competition & Shop your Brand services.
Shop the Competition
Starting a new business and interested to know the best practices and perhaps the shortfalls of your competition, how they on-board a customer, their fees & charges, we get in there and extract the information you need to give you the boost you need to land the top space in your niche market. Blend in to Stand Out!
Shop your Brand
Are you experiencing revenue leakage and not sure of the source, experiencing an abnormal spike in customer complaints? We undercover shop your brand and reveal those facts that you are never privy to as a boss. Be the fly on the wall you've always wanted to be.